Shipping FAQ's
Shipping policy
All orders are processed within 2 to 3 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard DPD shipping UK Orders under £60 |
2 to 4 business days Via DPD This shipping option is insured*. |
£5.99 |
|
Standard Evri Shipping UK Orders Under £60 |
3 to 5 business days This shipping option is uninsured* |
£2.99 |
|
UK Orders over £60 |
2 to 5 business days |
FREE |
|
EU Tracked shipping (Perfume oils) |
7 to 15 business days |
£15.30 |
| Rest Of The World (Perfume oils) | 15 to 30 business days | £27 |
Insured Shipping methods
- All orders dispatched through the standard DPD shipping method are covered by insurance. Should any complications arise with your order, you will receive compensation.
- Orders dispatched via Evri shipping are not covered by insurance. In the event of any delivery issues, compensation will not be provided.
International Shipping
Please visit here for more information: https://amoraouds.com/pages/international-shipping-faqs
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@amoraouds.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Link out to our full return policy page.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at help@amoraouds.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@amorouds.com.